T.R.U.S.T is a simple acronym I created to understand some important steps in selecting an Architect/Designer for a project. Whether it be commercial, retail or residential there are principles that can apply to all. This can be very helpful when Clients are new to the process of working with a professional and choosing seems daunting.
The first letter is “T” for Talking: If a Client is considering a renovation or new construction for a home or commercial space, they can ask friends and colleagues if they have experience working with Architect/Designers and if that experience was successful. Talk about what the aim is and ask them if they have any connections that can help you in your search. Most Architect/Designer selections are made through a word of mouth referral. Talk to people who have gone through the experience and have a space to show for it.
The second letter is “R” for Rapport: In any endeavor between a client and a professional, a good working rapport is crucial. After doing research either through referrals or online searches and professional sites, make an appointment to speak with the potential Architect/Designer of your dream space. This first impression will give some important information and help to understand if there is potential for a good Client/Designer rapport. Without good rapport, questions can be unheard and ideas and challenges unsolved.
The third letter is “U” for Understanding: The ability for an Architect/Designer to understand the needs of their Client is everything. It is with the Client’s wish list and questions that the Architect/Designer can envision your space and have it reflect the personality and lifestyle of the Client. Understanding each other is elementary in the design process. How communication is received and given can determine your project’s success.
The fourth letter is “S” for Service: What can the designer provide as far as design services and client services? Are they the right fit for the Client’s needs? The level of service that an Architect/Designer gives to their clients can be seen in the way they ask questions and how they react to challenges and strengths in the space. Former Client testimonials can also help with this decision if they are right for the Client’s specific wishes.
The fifth letter is the most important and is the acronym itself, “T” for Trust: A Client must trust in the Architect/Designer that they hire, that comes from feeling that the goals of the project are being met and that any questions are given the time to be answered and also have solutions and ideas offered. With this trust, the Client can have that sense of peace and comfort that they may seek, as with any endeavor working with a professional, trust is integral to success. Knowing that the Architect/Designer can take the project through to fruition, deliver quality results, provide updates and work within a designated budget is everything.
I hope this simple tool, Talking.Rapport.Understanding.Service.Trust can help to keep in mind how to select the right Architect/Designer for your project and illustrate some beneficial aspects which will serve a Client in the long run.
Remember a key to a successful project in addition to hiring a talented professional Architect/Designer, is that the Client also does their homework, before hiring the Architect/Designer, to give the most information possible and during the process of the work to respond in a timely manner and contribute to the smooth sailing of the project.